General Responsibilities Welcome tourists and groups who come to Cave of the Mounds NNL

• Conduct safe, enjoyable, and educational tours

• Assist customers in the amazing rock and fossil shop

• Assist customers in the snack bar

• Help to maintain neat, clean and safe buildings and grounds

Duties

• Lead interpretive tours of the Cave that are safe, fun, and educational

• Tell the story of the Cave – its formation, growth, discovery, development, and protection – throughout all aspects of time

• Greet the public with a smile and helpful information so they will enjoy their visit to Cave of the Mounds National Natural Landmark

• Assist customers with the sale of merchandise and restock the amazing rock & fossil shop

• Serve customers at the seasonal snack bar in the Visitor Center

• Assist with the processing of merchandise including unpacking, marking, light manufacturing and storing

• Assist with the maintenance of the buildings and grounds through typical tasks and chores such as sweeping, mopping, trash removal, dusting, raking, etc.

Qualified Candidates will have:

• Excellent interpersonal communication skills and a friendly manner

• A desire for interaction with the general public and public speaking

• Interest in the natural environment, nature appreciation, nature education

• Good conflict resolution skills and desire to work as a member of a team

• The desire to do a wide variety of tasks in the course of a workday

Benefits

• You get to take people through a beautiful Cave!!

• Reciprocity with many awesome Wisconsin tourist attractions

• Super cool staff events such as fossil hunts, campfires, and barn movie nights

• Paid training and annual wage review

• The “coolest” job EVER!

General Responsibilities
A successful Group Program Guide at Cave of the Mounds will be able to provide excellent customer service as they welcome group participants and adult leaders to the grounds, as well as conduct enjoyable, educational group programs and Cave tours. In addition, Group Program Guides will be able to manage a variety of tasks that include staffing the Cave gift shop, preparing for group arrivals and keeping the Cave buildings and grounds neat and clean.

Primary Duties
• Present engaging educational group programs and Cave tours
• Knowledgeable of the story of the Cave: discovery, development, formations and continued growth
• Greet groups and communicate effectively with group leaders
• Interest in the protection and preservation of the Cave, as well as the promotion of cave conservation
• Assist with the set up and take down of group program areas
• Availability during the months of April, May, early June, September, October, & early November
• Know and understand the rules and policies outlined in the Tour Guide Manual

Secondary Duties
• Assist customers in the gift shop answering questions and with the sale of merchandise
• Assist with the maintenance of the buildings and grounds including sweeping, dusting, vacuuming, litter and trash removal, raking, cleaning restrooms, etc., as needed
• Assist with the processing of gift shop merchandise including unpacking, marking, storing and manufacturing of merchandise, as needed

Qualifications
• Strong communication and presentation skills
• Enjoy speaking in front of large, diverse groups
• Interest in educating children and adults about the natural environment
• Good conflict resolution/problem solving skills
• Desire to develop a positive customer service ethic
• Enjoy doing a wide variety of tasks necessary for a successful small business

Outdoor Grounds position is responsible for working under the supervision of the Maintenance Supervisor, with the grounds crew, to maintain the gardens, prairie and oak savanna areas, lawns, buildings and outdoor areas in general. The duties and responsibilities include, but are not limited to the following:

• Keep the tool, work and maintenance inventory areas clean and orderly

• Care of equipment: includes repair and upkeep of equipment

• Light maintenance duties: cleaning, daily chores, painting, etc.

• Care of lawns: mowing, weedeating, raking, etc.

• Invasive species removal

• Give tours of the Cave as needed

• Other duties and projects as assigned

This is a limited term position with hours between March 15 and November 15, as needed. Experience in the following areas is a plus: outdoor grounds/landscaping; public speaking; organization; operation of outdoor equipment; and/or gardening. You must be an outgoing, motivated, self-starter who can think on your feet and work without direct supervision.

Physical Functions Required
• Ability to walk or stand for prolonged periods.
• Requires bending, stooping, reaching up, and lifting up to 50 pounds.
• Possible exposure to chemicals requiring special clothing or safety equipment.
• Ability to use motorized equipment.
• Ability to read and comprehend safety material and facility required documents.

Cave of the Mounds is looking for both a full-time and a part-time facilities and grounds team member who can maintain a safe, clean and beautiful environment worthy of a world-class attraction.

Required Qualifications: Applicants must be organized, self-motivated, hard-working, reliable, mentally flexible, willing to learn new skills, have good troubleshooting skills, and the ability to take initiative and work independently. Basic experience with (or ability and willingness to learn): plumbing, electrical, equipment maintenance, trail maintenance, invasive species removal, herbicide applications, grounds maintenance, snow plowing, skid steer use, small engine equipment (such as chainsaws, weed trimmers, and brush saws), utility vehicle, and light construction and carpentry experience, as well as basic computer skills are a must. Must have good teamwork skills, and enjoy working with people of all ages and have the ability to interface with customers in a tourism environment. Must be able and willing to consistently and enthusiastically represent and model the high maintenance and cleanliness standards of Cave of the Mounds while working alongside co-workers and seasonal maintenance helpers. We are open seven days a week, year ‘round, so weekend work is a must. The scope of this position changes throughout the year and from season to season.

Facilities Maintenance

*Complete daily / weekly / monthly and seasonal chore items per established protocols. (Examples of the types of tasks include but are not limited to building maintenance, trash removal, general cleaning, monitoring and maintaining safety gear, etc.).

*Assist with project planning and implementation including problem solving and managing multiple projects simultaneously.

*Assist in supervising use of equipment (including electronics), its repair and upkeep, and advise management of equipment needs.

*Keep the tool, work and maintenance inventory areas clean and orderly.

*Maintain organization of parts and tool inventory.

*Assist Facilities / Grounds Manager with organization and monitoring of maintenance files and logs both physical and digital.

*Organize cleaning supplies, paper products and miscellaneous buildings and grounds supplies.

*Organize tool, shop, and work areas to maintain efficient work space by keeping tools in good order and in their proper place.

*Janitorial duties include cleaning/maintaining: building floors, carpets, bathroom fixtures, windows, doors, painting walls/doors or similar structures, vacuuming, and dusting.

Grounds Maintenance

Assist with upkeep of the grounds and the grounds equipment maintenance needs of the business including repairs and upkeep of: walkways, driveways, parking lots, drains, irrigation, picnic tables, grassy areas, wooded trails, and outdoor high traffic areas. Performing tasks to include, but not limited to:

*Complete daily / weekly / monthly and seasonal grounds chore items according to established protocols. Examples of the types of tasks include but are not limited to cave cleaning, maintaining outdoor trails, weed trimming, trash/litter removal around grounds, maintaining bird feeders, picnic tables and shelters, grounds and gardens upkeep, firewood processing, snow removal, invasive species removal.

*Assist with trail building and landscaping.

*Assist with basic masonry and carpentry projects for upkeep of parking lots and paved trails.

*Assist with prairie and woodland conservation projects through mechanical pulling of weeds, herbicide application, cutting, seed gathering, and use of controlled burns.

*Work on implementing Cave Management plan in conservation easement areas only as overseen by managers.

Other

*Assist with site-based special events, as assigned

*Complete special projects as assigned by Managers